Reviewing content design and improving user experience

Ahead of a major website redesign I worked with the Information team at anti-poverty charity Turn2Us to review the user experience and accessibility of their Covid-19 content, develop a set of user stories, make recommendations for improved page structure and layout, and then edit key pages in line with those recommendations.

Simon Brasch, Information Manager at Turn2Us, said:
“Sarah reviewed and updated our website content aimed at supporting people in financial need, her work was exemplary and she improved the user journey, making it very accessible, and recommended many other improvements.”